Software Maintenance Agreement Template

Your software maintenance contract should include access to computer systems and resources that would help you achieve the contract`s goal. Also use other client responsibilities in the document. This software maintenance contract constitutes the entire contract for the services listed here and replaces all previous agreements concluded either in writing or orally. Under this agreement, maintenance services are provided for certain identified software. Maintenance services are set to cover the provision and/or application of updates and updates for the software to be maintained. The service provider is expected to provide services to a defined standard (for example. B with appropriate diligence and skill) and have the right to suspend services in the event of non-payment by the customer. Then there`s the scope of the service and the strategies you`ve planned. This gives your client an idea of what awaits you. Identify the center of gravity of the needs and draw an image of what awaits you when you complete a software maintenance section.

PandaTip: This model describes the extent of the software maintenance services offered, the terms of these services and all the additional conditions associated with your contract with the customer. PandaTip: The price table in the above model must be completed to reflect any storage, expense or other expected costs associated with this software maintenance contract. Any information deemed confidential under this Agreement will be retained for the duration of this contract and for a period of 12 months from the end of the agreement. In the event that the parties fail to reach an agreement on an arbitrator, they will both choose individually and the elected arbitrators will agree on a third common arbitrator to hear this case. In the event that one of the parties to this agreement, during the duration of this agreement, constitutes an offence because of uncontrollable circumstances, including, but not limited to, floods, hurricane, theft, terrorism, earthquakes or other acts of God, the party must inform the remaining part of this offence and will have a maximum of 30 days to remedy this offence before further action can be taken. PandaTip: Make sure that the “Notice” section of this model accurately reproduces contact information for both the software owner and the software maintenance provider. In the event of disagreement or controversy during the duration of this software maintenance contract, both parties agree to seek an arbitration procedure to resolve these manners.

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